Telephone Skills Training


PD Training Signature Series – Professional Telephone Skills

PD Training (PDT) is dedicated to providing the most effective adult learning experiences for individuals, teams and organisations across Australia and the world! To succeed in this mission, we have re-developed our most popular courses, branded with our Signature Series banner, and have now launched them into the marketplace. The Professional Telephone Skills Training Course is one of our […]

Continue reading:
PD Training Signature Series – Professional Telephone Skills


Professional Telephone Skills Course – How to Deal with Angry Clients on the Phone

When we are faced with an angry person, we do not know how to handle the situation. Some of us either react to an angry person or try to escape. To understand and avoid the fight or flight reaction, training in handling angry clients is necessary. As a client communicator often faces irate clients, it […]

Continue reading:
Professional Telephone Skills Course – How to Deal with Angry Clients on the Phone


Five Qualities of a Good Business Telephone Voice

It is important to adopt a professional and helpful tone when communicating with clients over the phone. There are certain qualities in your voice that you will need to learn to gain that professional touch. They are: Alertness. Your telephone voice should have spark and energy. Give the customer the impression that you are wide-awake, […]

Continue reading:
Five Qualities of a Good Business Telephone Voice